Refund policy
We accept return requests within 30 days after delivery.
To be eligible for a return, the item must be unused, undamaged, complete, and returned in its original packaging. Please contact us before sending anything back. Items returned without prior approval may not be accepted.
To request a return, contact us at support@glispark.com and include your order number and reason for the return. We will provide return instructions after reviewing your request.
Natural Crystal Variations
Natural variations in color, texture, inclusions, internal fractures, and patterns are part of natural crystals and are not considered defects.
Personalized Items
Personalized services, including handwritten cards and printed photo cards, are prepared specifically for your order. These personalized services are generally non-refundable once preparation has begun, unless the item arrives damaged, incorrect, or we made an error with the personalization.
If your order includes both a physical product and a personalized service, the physical product may still be eligible for return if it meets the return conditions above.
Damaged or Incorrect Items
Please inspect your order when it arrives. If the item arrives damaged, defective, or incorrect, please contact us within 3 days of delivery and provide clear photos of the product and packaging so we can resolve the issue promptly.
After reviewing the issue, we may provide a replacement or refund as appropriate.
Non-Returnable Items
We may not accept returns for items that have been used, damaged after delivery, altered, or returned without the original packaging.
Exchanges
We do not offer exchanges.
Order Cancellations
Orders may be cancelled only if the cancellation request is received before fulfillment begins. Once an order has entered fulfillment or has shipped, cancellation may no longer be possible.
Return Shipping
Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs.
Any original shipping charges paid by the customer are non-refundable.
Refunds
After we receive and inspect the returned item, we will notify you whether the refund is approved.
Once approved, the refund will be issued to your original payment method. Please allow up to 10 business days for the refund to appear, depending on your bank or payment provider.
Contact
For any return or refund questions, please contact us at support@glispark.com.