GLISPARK focuses on natural stones and crystals. Depending on the piece, the material may be cut, polished, carved, or set into jewelry. Natural variations in color, inclusions, texture, and pattern are part of each piece’s character. Product-specific materials and details are listed on each product page.

Not always. Because every crystal is naturally formed, color, clarity, inclusions, texture, pattern, and shape may vary from piece to piece. Product photos represent the overall character of the item. If a product page states that the photographed piece is the exact item, then you will receive that specific piece.

Crystal meanings come from cultural traditions, symbolism, and personal interpretation. GLISPARK shares them as invitations to intention and reflection, not promises of a particular outcome. The most meaningful connection is the one you form with the piece yourself.

Yes. Eligible GLISPARK gift sets can include a blank greeting card at no extra charge. Please select the Blank Card — Free option on the product page if you would like one included. You may also choose a handwritten card on the product page.

If you would like to add a custom printed photo card, please add the Custom Printed Photo Card Add-on together with your gift set.

Personalization is available only on eligible GLISPARK gift sets that show personalization options on the product page.

The Custom Printed Photo Card Add-on is prepared only with an eligible GLISPARK gift set order and is not intended to be purchased by itself.

For a handwritten card, choose the handwritten card option on the product page and enter your message before checkout.

For a custom printed photo card, open the Custom Printed Photo Card Add-on, upload your photo, then enter your photo title and optional photo note before adding it to your cart.

Photo title: recommended under 22 characters. Photo note: optional, recommended under 26 characters.

If you purchase more than one photo card add-on, we will print the same uploaded photo and text for each card.

Uploaded photographs are used only to prepare your custom printed photo card for your order.

For the best result, please upload a clear, well-lit JPG or PNG image. Avoid blurry, dark, or heavily filtered images. The final printed result depends on the quality of the photo you upload.

Orders are typically processed within 1–3 business days. Personalized orders may require 1 additional business day. Estimated delivery is typically 6–12 business days. Delivery times may vary by destination, carrier, and seasonal volume.

Non-personalized items may be eligible for return under our Refund Policy. Personalized or customized items generally cannot be returned or exchanged unless they arrive damaged, defective, or incorrect, or where applicable law requires otherwise. If there is a problem with your order, contact us promptly with your order number and clear photographs.

Handle your piece gently and protect it from drops, harsh chemicals, prolonged moisture, extreme heat, and sudden temperature changes. Clean it with a soft, dry cloth unless the product page provides different instructions. Some stones are sensitive to water or sunlight, and jewelry should be removed before bathing, swimming, or strenuous activity.

Use the Contact page to send us a message, or email us at support@glispark.com. If your question concerns an existing order, include your order number and the email address used at checkout so we can identify it more efficiently.