Privacy policy

This Privacy Policy describes how GLISPARK ("GLISPARK," "we," "us," or "our"), operated by Cordial Trading Inc. (a company registered in the State of Wyoming, United States), collects, uses, and protects customer information when you visit our website at https://glispark.com or place an order.

We serve customers worldwide. This Policy is written to apply to visitors and customers globally, and where the mandatory data protection laws of your country, such as the EU/UK GDPR or similar regimes, give you stronger rights than described here, those rights apply.

Information We Collect

When you place an order, we may collect your name, shipping address, billing address, email address, phone number, payment information, and order details.

If you choose a personalized product or add-on, we may also collect the personalization details you submit, including handwritten messages, uploaded photos, photo titles, and photo notes.

We may also automatically collect certain technical information when you browse our website, such as your IP address, browser type, device type, and pages viewed, through cookies and similar technologies. See "Cookies and Analytics" below.

How We Use Your Information

We use your information to process orders, prepare personalized items, arrange shipping, provide customer support, prevent fraud, comply with legal obligations, and improve our store experience.

Personalized Orders and Uploaded Photos

Uploaded photos and personalization details are used only to prepare your order and provide customer support related to that order.

Please do not upload photos or submit messages that you do not have the right to use. By submitting personalization content, you confirm that you have permission to use it for your order.

Sharing Information

We may share necessary order information with service providers such as payment processors, shipping carriers, fulfillment partners, website hosting providers, analytics providers, advertising platforms, and customer support tools.

We do not sell your uploaded photos or personalization content.

International Data Transfers

Because we operate from the United States and ship internationally, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. These countries may have data protection laws that differ from those in your country of residence. Where required by law, we take steps to ensure such transfers are subject to appropriate safeguards.

Data Retention

We retain order information as needed for order records, legal compliance, customer support, and business operations.

If you would like to request deletion of uploaded personalization content after your order is completed, please contact us at support@glispark.com.

Your Rights

Depending on where you live, you may have the right to request access to, correction of, deletion of, or a copy of your personal information, and to object to or restrict certain processing. To exercise any of these rights, contact us at support@glispark.com. We will respond in accordance with applicable law.

Cookies and Analytics

Our website may use cookies and similar technologies, such as web pixels and analytics tools, to support website functionality, remember your preferences, analyze site traffic, support advertising and marketing on third-party platforms, and prevent fraud. You can control cookies through your browser settings, though disabling cookies may affect how our website functions.

Children's Privacy

Our website is not directed to children under 13 or the applicable minimum age in your jurisdiction, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact

If you have questions about this Privacy Policy, please contact us at support@glispark.com.